Please return defective items to Reno Entertainment, PO Box 3807 Sparks, NV 89432

AN IMPORTANT NOTE ABOUT MY DVD'S:

My DVD's are replicated on DVD-R media. They are compatible on nearly all DVD Players purchased within the last two years, and all computer DVD drives. Older Set top DVD Players may have problem playing them though. If you have any questions about the compatibility of your DVD Player, please visit www.dvdrhelp.com and select the "DVD Players" link to check the compatibility of your player. To ensure you the highest quality production, my DVD's are protected with Macrovision Copy Protection.

return policy on dVD's : 
I will only accept replacements of faulty discs, and offer no straight refunds. If you, the purchaser, can't play the DVD on an older player, you can receive a VHS replacement copy of the same film if you return the DVD back to me. We experience about 1% of compatibility problems with DVD-R discs. If you experience this problem you may just want to go buy a DVD player at Wal-Mart, or the like, and you'll be fine. 

I live outside of the United States, will your videos work in my DVD player or VCR?
All DVD's are made with no region code so they are more likely to play in your location. All of my VHS tapes are recorded in NTSC (standard American) format. I currently do not have the capability of recording in PAL or SECAM format for other countries that use that video standard. Before ordering, please check to see if your VCR or DVD will be compatible.

How long will it take to get my order, and is it wrapped discreetly?
All orders are sent via priorty mail which is typically delivered within 2-3 business days of being sent for delivery to US addresses. All orders are shipped in priorty mail packing which is very discreet, and with a return address of "Reno Entertainment".

CREDIT CARD orders are normally shipped the first business day after I am notified by the billing company (IBILL) that the order has been placed and the credit card approved. A "business day" is Monday-Friday, excluding holidays. I will also upon notification from IBILL email you to inform you that your order is being shipped. Your transaction will appear as "RenoEntertainment" on your credit card statement. All transactions are transmitted via secure servers.

MAIL ORDERS are processed when payment has been received in full by use of Money orders, bank drafts or cashiers checks...these are the only payment forms accepted. No personal checks. Orders are then shipped within one business day of receipt, and sent priorty mail. If email addres is also included with order I will send an email to you that I received your order and it is being sent out.

Do you ship your videos to other countries?
I do ship my videos internationally, but have no control over customs in other countries. As such I cannot be held responsible for videos that are confiscated. All orders sent internationally are sent via Global Priorty Mail which aids in the success rate of delivery.I will make every effort to ensure that my videos reach their final destination. Here is a list of countries that I cannot ship to at this time:
Afghanistan | Egypt | Kuwait | India | Iran | Iraq | Jordan | Libya | Pakistan | The Republic of China | Singapore | Saudi Arabia | Syria | The United Arab Emirates | All countries of the Former Soviet Union

What do you do with my personal information?
I am glad to inform you that I strictly maintain your privacy in all transactions. Your name and/or address is NEVER sold or sent to any third party . I WILL NEVER SELL, GIVE OR LEND ANY PART OF YOUR PERSONAL INFORMATION TO ANY OUTSIDE SOURCE OR THIRD PARTY. I collect the following items of personal information. Name, e-mail address, postal address, city and state, for the sole purpose of filling your order.

Is this information secure?
I take strict measures to ensure the security of my internal systems for sole private use. I take great precautions to protect any of your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. I maintain secure servers and ordering systems. I am required to maintain your ordering history, however it is kept discreet and secure.

Is it legal to receive Adult Movies in my area?
There is no way that I can know all the laws for each and every zip code, therefore It is your responsibility to know the laws of your city/state/country regarding the shipment/importation of sexually Explicit Materials. Reno Entertainment holds no legal responsibility for orders placed inside or outside the United States and refunds will not be issued for shipments seized by Postal Inspectors or Customs.

Are your models over the age of 18?
Reno Entertainment states...All models are at least 18 years of age, and that all images comply with Title 18 U.S.C. § 2257 and associated regulations. Records are held by the individual copyright owners and in all cases a statement of usage permission is on file at the offices of Gorman Media Design, and can also be obtained in html format upon request from appropriate authorized parties.

What Precautions Are Taken By Your Partners?
I personally get tested at least every 30 days for STD's and HIV. All my partners are required to have a current HIV / STD test with papers that must be produced before any sexual act ivy occurs. Use of condoms is allowed but test is still required.